Samuel Rota Bulò, PhD - Researcher at Bruno Kessler Foundation of Trento, Italy

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Information Systems and Networks

Communications

Educational goals

The course is organized into two parts. The first part is devoted to an introduction to computer networks. The second part will address the information technologies that are used in a company to jointly control, plan and manage the typical activities of a business. Finally, computer networks and information systems will be integrated with real-world case studies.

Contents

Program of the course:

  • Computer networks
    • Hardware and Software Architectures
    • Network protocols
    • Protocol suites: OSI and TCP/IP models
  • The Internet network
    • TCP/IP architecture
    • Basic protocols: Internet Protocol (IP), Transport Control Protocol (TCP), Domain Name System(DNS)
    • Services: email - World Wide Web - Search engines: organization and performance
    • Application architectures: client/server, peer-to-peer
    • Networks for companies and Intranet technologies
  • Information systems for the company
    • Organization system - Information System - Computer Information Systems
    • Types of business processes - Types of information systems
    • Basics of information system security

Lessons

Lessons will be on Wednedsay, Thursday and Friday, 10:30-12:00 in room 3B at San Giobbe

27 March 2013. Time: 10.30 - 12.00
Course introduction
Information systems in global business today (Chapter 1)
28 March 2013. Time: 10.30 - 12.00
Global e-business and collaboration (Chapter 2)
29 March 2013. Time: 10.30 - 12.00
Global e-business and collaboration (cont.)
03 April 2013. Time: 10.30 - 12.00
Information systems, organizations and strategy (Chapter 3)
04 April 2013. Time: 10.30 - 12.00
Information systems, organizations and strategy (cont.)
05 April 2013. Time: 10.30 - 12.00
Information systems, organizations and strategy (cont.)
10 April 2013. Time: 10.30 - 12.00
IT Infrastructure and Emerging Technologies (Chapter 5)
11 April 2013. Time: 10.30 - 12.00
IT Infrastructure and Emerging Technologies (cont.)
12 April 2013. Time: 10.30 - 12.00
Databases and Information Management (Chapter 6)
17 April 2013. Time: 10.30 - 12.00
Databases and Information Management (cont.)
18 April 2013. Time: 10.30 - 12.00
Telecommunication, the Internet, and Wireless Technology (Chapter 7)
19 April 2013. Time: 10.30 - 12.00
Telecommunication, the Internet, and Wireless Technology (cont.)
24 April 2013. Time: 10.30 - 12.00
Securing Information Systems (Chapter 8)
26 April 2013. Time: 10.30 - 12.00
Team work Presentations
02 April 2013. Time: 10.30 - 14.00
Team work Presentations
03 April 2013. Time: 10.30 - 14.00
Team work Presentations

Slides of the lectures

  1. Course Introduction
    Information systems in global business today [pdf]
  2. Global e-business and collaboration [pdf]
  3. Information Systems, organizations and strategy [pdf]
  4. IT Infrastructure and Emerging Technologies [pdf]
  5. Databases and Information Management [pdf]
  6. Telecommunication, the Internet, and Wireless Technology [pdf]
  7. Securing Information Systems [pdf]

Exam modality

The students can take either a written exam or make a teamwork.

Teamworks

Each team prepares an in-depth analysis on a proposed topic, which relates to the content of the course. Each team will produce a written report according to modalities that will be announced later, and prepare a presentation that will be scheduled in the last lecturing days. The exact schedule will be stated once all teams have been fixed. Below you find the current list of the teamwork.

  1. Team name: Zara
    Components: Beatrice De Nardi, Debora Perin
    Project title: Case study on Zara
    Project abstract: A successful case in the retail industry where IT enabled fast fashion.

  2. Team name: SAle
    Components: Alessia Baggio, Sara Lodi
    Project title: Case study on Tesco
    Project abstract: TESCO is the leading Superstore Company in UK. It is a British based company working in general merchandising and retail business. The report will include an analysis of the company major types of information systems, including a more detailed assessment of its Transaction Processing System, Enterprise Decision Support System (DSS) and Supply Chain Management, mainly based on Oracle platforms.

  3. Team name: The Geeks
    Components: AnaŽlle Le Feuvre, Francesca Trevisan, Laura Funes
    Project title: Case study on Netflix
    Project abstract: Netflix is the world's leading Internet television network with more than 33 million members in 40 countries enjoying more than one billion hours of TV shows and movies per month, including original series: it is one of the principle triggers which has conducted Blockbuster to the crisis; we want to analyze the information systems that Netflix uses to run its business with a particular attention to the supply chain management and to the customer relationships management systems.

  4. Team name: Fly high
    Components: Matteo Radegonda, Federico Vanin
    Project title: Case study on Lufthansa
    Project abstract: The analysis focuses on the IOCC (integrated operations control center) developed and sold by Lufthansa, concerning operations, commercial and flightdeck solutions for airlines.

  5. Team name: lost.im
    Components: Filippo Galanti, Marco Eger, Luca Tassone
    Project title: Ansys, an engineering simulation software provider
    Project abstract: Our group has decided to analyze Ansys, an engineering simulation software provider. After a brief historical introduction, whose aim is the identification of the major factors that contributed to create what Ansys is today, we will focus our attention to the information system of the company, its components and how these interact to create and sustain Ansys competitive advantages. We also want to analyze the net of partnerships that Ansys has created during the time and its efforts to develop products that are easy to integrate into a broader systems that comprehend other firms - both suppliers and customers. The last part of our analysis will be about the acquisitions that has helped the company to obtain critical knowledge on external field, not strictly related with the company's initial activities. We will add some real cases to support our assumptions and conclusions.

  6. Team name: The Digitals
    Components: Michele Lotto, Silvia Vettore, Arianna Zaltron
    Project title: Apps monetization
    Project abstract: Nowadays the mobile app is offering developers more options than ever to monetize their investments. This is fast becoming an attractive option for firms to deploy their mobile apps in the marketplace. We are going to briefly explain why it will turn into the wave of the future.

  7. Team name: ArchiRevolution
    Components: Antobella Baccarin, Giuseppe Da Re, Marco Feltrin
    Project title: Case study on Studio Giannini
    Project abstract: Studio Giannini is one of the most important architectural studio in Italy; it has adopted the rendering technology to gain a competitive advantage against the strong competition of the sector. Nowadays rendering technology is become essential and the studios that haven't switch the old way of operating are pulled out of the market.

  8. Team name: Big Mac
    Components: David Bello, Massimiliano Cinganotto, Giulio Rigo
    Project title: Case study on McDonald
    Project abstract: After an analysis of the McDonald Business Model our target is to understand how McDonald exploit IT to be successful throughout the value chain focusing our attention on the processing systems used by McDonald.

  9. Team name: The Analysts
    Components: Barbara Lazzaron, Debora Spaliviero, Laura Stetco
    Project title: Case study on ParkMe
    Project abstract: The ParkMe is a free app and a system that utilizes current technology to help reduce the problem of finding an empty parking space in cities. It helps you to find the cheapest and closest parking around and also permits to save money. In fact, it shows how much you should pay for parking and in this way, with prices on the map, the final user can easily compare parking options and decide the best one. In a growing number of cities, ParkMe can even show a live map of available parking in your smartphone. Its database contains parking spots in over 500 cities around the world.

  10. Team name: The Players
    Components: Giovanni Fanin, Enrico Ruzza
    Project title: Zynga Inc.
    Project abstract: Our analysis will focus on Zynga, the American provider of social game services. More in details, our study will cover all those aspects and factors that had allowed the company to gain a competitive advantage over competitors and to revolutionize the entire game industry. A glance to the future opportunities and threats will be provided as well.

  11. Team name: Power to the Crowd
    Components: Leonardo Dri, Riccardo Zingale
    Project title: Kickstarter, or why the crowd is stronger then the sum of its members
    Project abstract: In the last fiew years the web enabled a bottom-up movement known as crowdsourcing, which consist in the coordination of the power and creativity of the masses to generate new and groundbreaking projects. This is how also crowdfunding was born, and this paper presents a study on the global most used crowdfunding platform, Kickstarter, to understand the technology and the business model behind this success.

  12. Team name: Cisconauts
    Components: Giorgia Belletati, Andrea Lissandrin, Antonia Prataviera
    Project title: Cisco's Video Collaboration Studios within P&G
    Project abstract: Our project focuses on the implementation of Cisco's Video Collaboration Studios within P&G. We will analyze how this technology changed the way the employees communicate with each other as well as with the the external stakeholders, and its impact on the P&G's productivity.

  13. Team name: SC Tech
    Components: Chiara Franceschin, Silvia De Stefani
    Project title: Case study about DHL's Information System
    Project abstract: DHL is a global market leader in international express, overland transport and air freight and stays at the forefront of technology, offering fast, responsive, and cost-effective express deliveries in addition to e-commerce fulfillment and intelligent logistics solutions.

  14. Team name: IT Lenses
    Components: Luigi Boscolo Bariga, Gian Domenico Intermaggio, Dario Peruch
    Project title: Case study on Luxottica
    Project abstract: Our case study is based on Luxottica and its switch from AS400 to SAP. These two organizational softwares are different in many aspects and these differences require a complex process of adaptation and implementation. We are going to describe this transition.

  15. Team name: Team Rocket
    Components: Giulia Gasparini, Federica Buzzatti, Charlotte Pellizzari
    Project title: Case study on ASOS
    Project abstract: The online retailer that changed the way shopping is done.

  16. Team name: U.S. Air Force
    Components: Francesca Bassan, Francesca Cunico
    Project title: Analysis of the failure of the "Expeditionary Combat Support System" project by the U.S. Air Force
    Project abstract: The report deals with the dynamics of the failure of the "Expeditionary Combat Support System" (ECSS) project, which was an ERP project that proposed to merge base level and wholesale logistics systems for the US Air Force. The purpose is to analyze characteristics and the phases of the implementation of the software, and to go deeper into the causes that determined the decision by the Air Force to cancel the program before concluding it.

  17. Team name: Talent Scout
    Components: Enrico Morani, Nicolò Chiaro, Giulio Busetto
    Project title: Case study on WYSCOUT
    Project abstract: We will analyze the case of Wyscout, a company leader in the football scouting sector. Its core business consists in enhancing football scouting and transfers. In order to do that Wyscout makes use of a web platform and of a database containing info about players. We will analize how this company manage its information system and its business model.

  18. Team name: Azure
    Components: Federico Betti
    Project title: aKite: the cloud solution for chain stores
    Project abstract: The work focuses on a cloud based solution that provides both front-end and back-end tools for chain stores. In particular we present the experiences of the implementation of aKite in Bottega Veneta's temporary stores, Kipoint stores (Poste Italiane Group), and in Profumerie Limoni.

  19. Team name: BTB
    Components: Gianluca Tomat, Andrea Buccaro, Umberto Botto
    Project title: Case study on PFIZER
    Project abstract: We analyze how an intranet solution (wiki) adopted by the company helped it to enhance collaborative knowledge exchanges. The system let employees to work more effectively on their projects.

  20. Team name: EMs
    Components: Elisa Frego, Marta Schibuola, Maddalena Sommacal
    Project title: Feltrinelli and an innovative system
    Project abstract: "La Feltrinelli" is the main italian distributor in the field of books, musical and multimedia supports. The system implemented by Symantec allows safer connections between the headquarters and the retailers. Thanks to the solutions of Data Protection of the american company Symantec, "la Feltrinelli" had reduced the quantity of stored data for almost 80%, 70% the time of backup and 30% the number of viruses and menaces that enter in the endpoint and in the virtual server.

  21. Team name: Round Rockers
    Components: Ivana Barisic, Andreas Rossbach
    Project title: Case study on Dell
    Project abstract: Dell Inc. is an American multinational computer technology corporation that develops, sells, repairs and supports computers and related products and services. We are going to focus on the information systems and networks that Dell uses to exploit its competitive advantages, with a particular attention to management information system from which Dell benefits a lot. This system helps the company create strategies that will help it conquer any problems and threats from competitors. In order to analyze this case, we are going to demonstrate these different business strategies.

Reference books

  • Management Information Systems - Managing the digital firm
    by Laudon K.C. and Laudon J.P..
    Pearson.